TELCOSCLOUD PBX
TELCOSCLOUD PBX, is a modern-day cloud based Business Phone System - designed as a very flexible, scalable, secure and reliable product, delivering so many advantages to every customer.
Key Benefits of Cloud IP PBX
Widen your customer base with our Cloud IP PBX Solutions
Cost Saving
Provides immense cost savings whenever you call a local number or an international number, the cost of calls reduces drastically due to the SIP trunking that the VoIP technology offers.
Flexibility
Whether you\'re on a business trip or out of office, we ensure that your clients and team can reach you whenever from wherever. Businesses with telephone numbers in different countries, can display these numbers as local numbers whenever contacting clients, which provides a thorough level of transparency.
Scalability
Our plan-based “pay-as-you-go” model, allows customer to easily scale up or down in minutes on demand. No upfront payments, long term commitments or minimum fess. You only pay for the features you need, no more and no less.
Redundancy
As the whole solution is run and maintained by us, gives you the advantage that the data centers are off-site. This alleviates the need for regular hardware maintenance. The product is hosted in best quality Data Centers in USA, Netherlands, Singapore and India.
Hassle Free Maintenance
Reduced IT dependency with an all-in one, fully browser-based product that requires no downloads, no coding, and no hassles.
Enhanced Customer Experience
Build lasting loyalty and confidence with high performance solution, AI-powered recommendations for agents, supervisors, and contact center leaders to amplify the customer experience.
24 x 7 Availability
Higher quality Support service available round the clock with faster problem resolution.
Features of Cloud IP PBX
Admin Dashboard / Simple Management
Integrates all essential features within an online dashboard. This means you can route, allocate permissions, and manage phone configurations, etc. from your browser directly. It ensures that setting up takes only a handful of moments, and you can start receiving calls on day one.
Extension / User Dashboard
Admin can setup a user dashboard for each and every extension separately where user can see all missed calls, voicemails and check their call log directly.
Inbound and Outbound call routing
Inbound calls using DID numbers of multiple countries can be routed to agents or company staff. Also, Outbound calls to A2Z countries can be made as per your requirements.
Time-condition based Inbound routing
On holidays an IVR can be played informing the callers about working hours and availability of company representatives.
Call Routing
Send the call different directions or perform actions based on reading the caller id info or other call information.
Active Call Monitoring
Monitoring customer calls in business through cloud telephony gives access to admin in analyzing all incoming and outgoing customer calls in dashboard.
Call Monitoring
Planning to train a new batch of call support center employees? In-built monitoring features let you quickly identify potential mistakes that trainees are making and amend them on the go.
Call Forwarding
Out on vacation? Not a problem. Your business calls can be redirected or distributed to a number of your choice even when you’re out of office.
Voicemail
When the called party is not available, the caller can record into a digital mailbox a digitally stored voice message to be later retrieved by the owner of the mailbox.
Voicemail to email
Voicemails left by callers can be sent to a pre-defined email, with details about the call and an audio file (MP3 or WAV) of the message.
Music on hold (MOH)
Allows multiple categories of music on hold that can be set globally or per domain. Additional audio can also be played on intervals to comfort the caller, like 'Your call is very important to us please stand by'.
IVR
Provides callers a menu of routing options for self-service. Manage virtual IVR numbers in 150 + countries, all from a user friendly online interface.
Multilevel IVR setup
Lets you create multi-level Welcome Messages, IVR menus and route calls to groups, queues, users, voicemail, or external phone numbers. This feature of an Auto Attendant helps you to resolve your customer queries instantly and increase customer engagement.
Call Recording
Call recording plays an important role for an enterprise wherein all customer calls are automatically recorded and can be retrieved later for future business references from dashboard.
Call Detail Records (CDR)
Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.
Extension Summary
Here admin can check all which is made by an individual extension, there is no need to view all call just select the extension of which you want to see call log and all respective data will appear.
Downloadable call recording and call log
Call recording in .wav & MP3 form and Call detail records in .CSV form.
Call Whispering
Provides call whispering feature which enables supervisor to interact with user's directly in the same call that the user is already in conversation with customer and customer would not be able to listen the conversation.
Conference
Set up voice conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume.
Conference Center
Unlimited conference rooms with moderator and participant's, pin numbers, call recording, mute all, caller announce and more.
Conference control
Conversation Provided a fully function conference control system from where admin can define rules and regulation for conference room like mute, unmute, exit and many more.
Internal Calling
User's will be able to communicate within the team directly by dialing their extension number.
Call Queue
Call Queues place callers in an ordered “queue” or line until the next available agent or employee can help them. A agent or employee can receive one call at a time from the queue. Once the user is done with the call, the next call is offered. Calls are offered in a cyclic pattern to the available Call Queue members
Destination based ANI setup
Admin can set caller id different-different for each country.
Call Transfer
Allows the call recipient to move a live call from the original caller to another person.
Calling through Mobile APP
Customers can chat, call, meet, share from anywhere with one essential app that works on mobile phone, tablet or personal computer. Customers become empowered to work better, happier and the way they want.
Multi-location support
This feature gives you the flexibility to manage and support your multiple business locations / branch offices based on their unique operational needs.
Ring Group
All extension will ring within this group simultaneously: Incoming calls can be set up in a manner where all extensions will ring at the same time and can be answered by any user.
IP Phones
This system run entirely over Ethernet. This means your entire company can use VoIP phones and/or mobile phones from anywhere with an Internet connection.
Team Distribution
No call should go unanswered. Our team features let you assign multiple employees to a single number.
Appointments
Use one of the provided website widgets to add an appointment form to your website. This way, clients can schedule call appointments at a time convenient to them.
Integrations
Integration with many of your favourite CRM and Helpdesk platforms is supported.
Click to Call
An outbound call can be initiated to the customer by an agent, through the click2call dialing feature in the agent dashboard. An agent can connect with the customer from anywhere by entering the customer phone number and start their conversation to increase productivity.
Call Analytics
To review customer calls and to get individual call flow reports based on dates to track the user performance with total call logs for analyzing the team's efficiency in call handling.
Sticky Agent
The sticky agent allows customers to connect automatically with the same agent with whom they had the conversation before. It saves the time of explaining the same query again and again with a different agent which reduces lead mismanagement. The sticky agent can be configured by the priority type or fixed type model.
Contact Center
Creates a robust call center environment with agent tiers.
Call Logging
A complete record of incoming and outgoing calls is displayed. These logs are stored in your account for 6 months or until you delete them.
Talk to Experts
Start now and improve your customer interaction using our platform
Contact Information
7th Floor, Logix Office Tower, Sector 32, Noida, U.P. 201301
+91-120-6750123