MULTI LAYERED IVR
MULTI LAYERED IVR is a powerful business communicative system to capture user response while delivering a pre-recorded message to callers. It allows you to manage the customer calls, route/divert them to right departments/agents, record calls, engage and monitor them easily to enhance the productivity.
Key Benefits of MULTI LAYERED IVR
Widen your customer base with our MULTI LAYERED IVR Solutions
Lower Total Cost of Ownership (TCO)
Replace Legacy IVRS Systems
Increase Capacity, Reduce Staff
Improve Caller Usage and Retention
Simplify Integration via Web Services
Focus on your core business
Gain real-time visibility for monitoring and reporting
Pay-per-use billing structure
No dedicated development or maintenance personnel
No ongoing telecom overhead or long distance costs
Automate Common Calls Quickly
Features of MULTI LAYERED IVR
Interactive Voice Response (IVRS)
Callers hear a recorded message and can select which department to talk to, using their telephone keypad.
Hosted Online Management
Login to setup or amend any aspect of the solution, changes made are implemented instantly.
Time of Day Routing
Control routing options by time of day, set up where calls divert during and outside of office hours.
Call Record
Record inbound calls and have them saved on our network server.
Music On-Hold
Pre-recorded music and apology announcements that callers hear whilst on hold.
Mid-Call Transfer
Transfer calls between departments without using extra phone lines.
Call Queue
View and manage call queue levels with built in volume alerts
Out Of Hours Routing
Choose an alternate number to divert calls outside of working hours
Use Cases of MULTI LAYERED IVR
Talk to Experts
Start now and improve your customer interaction using our platform
Contact Information
7th Floor, Logix Office Tower, Sector 32, Noida, U.P. 201301
+91-120-6750123